tr1 Privacy Policy — User Data Protection
This policy explains how tr1 collects, uses, and protects your personal information as a user of our platform in Malaysia. Please read it carefully.
1. Information We Collect
Tr1 collects various types of information from users to ensure the platform operates safely and efficiently. The information collected falls under the following categories:
- Account information: Your full name, date of birth, email address, phone number, and password provided when registering your tr1 account.
- Device and browser information: Your IP address, browser type, operating system, screen resolution, and other technical information automatically transmitted by your device when accessing the platform.
- Payment information: Transaction details in MYR, including your chosen payment method, deposit and withdrawal amounts, and transaction records. tr1 does not store full card numbers — all sensitive payment data is processed through encrypted payment systems.
- Usage data: Records of in-platform activity, including games played, bets placed, access times, and navigation within the platform.
- Cookies: Small files stored on your device to enable automatic login, content recommendations, and usage analytics.
2. How We Use Your Information
All information collected by tr1 is used for legitimate and transparent purposes. We use your information to:
- Processing account registration and verifying user identity in accordance with compliance requirements.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Providing customer support and responding to your enquiries or complaints.
- Sending important notifications related to your account, transactions, and policy updates.
- Improving user experience based on platform usage patterns.
- Detecting and preventing fraudulent activity, money laundering, or violations of our Terms & Conditions.
- Complying with legal requirements and regulations applicable to the operation of the tr1 platform.
Tr1 will not use your information for marketing purposes without your consent, and will never sell your personal data to any third party for commercial gain.
3. Cookies and Usage Tracking
The tr1 platform uses cookies and similar tracking technologies to enhance your experience. Cookies fall into several categories:
- Essential cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting anonymised data on how users interact with the platform to help us improve our services.
- Functional cookies: Saving your preferences such as interface language and display settings for a better experience on future visits.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect your ability to log in or use certain features on the tr1 platform.
4. Data Storage & Security
Tr1 takes security seriously to protect your personal data. All data is stored on secured servers and accessed only by authorised personnel with a legitimate business need.
The security measures we have in place include:
- Data encryption in transit using industry-standard SSL/TLS protocols.
- Encryption of sensitive data at rest to protect payment information and passwords.
- Continuous system monitoring to detect any unauthorised access attempts.
- Strict internal access controls to ensure only authorised staff can access user data.
- Regular security reviews to identify and address any system vulnerabilities.
While tr1 takes every reasonable measure to protect your data, no security system can be guaranteed to be completely foolproof. You are also responsible for keeping your own account password confidential.
5. Sharing Information with Third Parties
Tr1 does not sell, rent, or trade users' personal information to third parties. However, there are limited circumstances where we may share your information:
- Payment processors: Required transaction information is shared with approved payment service providers to securely process deposits and withdrawals in MYR.
- Legal requirements: tr1 may disclose information to government authorities or law enforcement bodies when required by law or court order.
- Fraud prevention: Information may be shared with third-party identity verification services for KYC and anti-money laundering purposes, in accordance with compliance requirements.
All third parties working with tr1 are required to uphold equivalent security and privacy standards, and are not permitted to use your information for any purpose beyond what has been agreed.
6. User Rights, Policy Changes & How to Contact Us
Your Rights as a tr1 User
As a tr1 user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request that we update or correct any information that is inaccurate or out of date.
- Right to erasure: You may request account closure and deletion of your personal information, subject to data retention requirements set out by law.
- Right to withdraw consent: You may withdraw your consent to any data processing that relies on it, though doing so may affect your access to certain services.
Privacy Policy Updates
Tr1 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via the platform or their registered email address. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or wish to exercise your data privacy rights, please contact the tr1 privacy team at:
Email: support at tr1.bet
You may also refer to FAQ page us for further information, or review our Terms & Conditions to understand the full terms of use for the tr1 platform.
Your data is protected on the tr1 platform
User privacy is our priority. Register with confidence, knowing that your personal data and MYR transactions are handled with the highest level of security.
Also available: Terms & Conditions · Responsible Gaming · FAQ